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Privacy Policy

Last updated: June 2026

Refynix (“we”, “our”, “us”) is a business‑to‑business platform providing technical resources, analytical outputs, and industry insights to UK waste and resource sector professionals. This policy explains how we collect, process, store, and protect personal data in accordance with the UK GDPR and the Data Protection Act 2018.

The Refynix platform is architected, secured, and maintained by Paragon Consultants, who act as our technical service provider and infrastructure manager.

1. Cookies & Tracking

The Refynix platform uses essential cookies, local storage, and caching technologies to ensure secure access and high‑performance delivery of our services.

Authentication & Security

When you visit our login page, a temporary cookie is set to determine whether your browser accepts cookies. This contains no personal data and is deleted when you close your browser.

User Portal Access

When you log into the Refynix User Portal:

  • session cookies maintain your authenticated session
  • preference cookies store your display and interface settings

Login cookies persist for two days; screen option cookies persist for one year. If you select “Remember Me”, your login session will persist for two weeks.

Performance Optimisation

We use local storage and caching to accelerate the delivery of technical assets, interactive elements, and PDF resources. These technologies do not track your browsing behaviour across other websites.

No Advertising or Third‑Party Tracking Cookies

Refynix does not use advertising cookies, behavioural tracking cookies, or third‑party marketing pixels.

Only essential and performance‑related cookies are used.

2. User Portal & PDF Resource Access

When you register for access to our PDF reports, technical resources, or analytical tools, you enter into a service relationship with Refynix.

Managed Infrastructure

Your registration data (name and email address) is processed and stored within secure, UK‑based infrastructure managed by Paragon Consultants. This environment is optimised for:

  • data integrity
  • high‑speed delivery of technical resources
  • secure authentication
  • controlled access to restricted materials

Communications (Legitimate Interests)

As part of your registration, we may send you:

  • technical updates
  • industry insights
  • platform notices
  • new report releases
  • relevant analytical commentary

These communications are processed under the lawful basis of Legitimate Interests, as they relate directly to the services and resources you have requested in a professional capacity.

You may opt out of these communications at any time using the “Unsubscribe” link included in our emails.

Analytical Tracking

To improve our resource quality and understand user demand, we monitor:

  • which PDF reports are accessed
  • which technical resources are downloaded
  • general usage patterns within the User Portal

This tracking is limited to our platform and is used solely to refine and improve our technical output.

3. Index Contributors

If you participate in the Refynix UK Residual Waste Spot Gate Fee Index or the Refynix UK RDF Export Price Index, we collect and process:

  • contact details of the nominated representative (name and email)
  • company name and registered details
  • monthly pricing submissions (spot gate fees or RDF export prices)

Legal Basis

This data is processed under contract performance, in accordance with the Data Contributor Confidentiality Agreement signed by each contributor.

Confidentiality & Data Handling

  • Individual pricing submissions are strictly confidential.
  • No individual submission is ever disclosed publicly.
  • Only aggregated and anonymised quartile ranges are published.
  • Access to raw submission data is restricted to authorised Refynix personnel.

Use of Aggregated Data

Aggregated and anonymised historical data may be used to produce:

  • trend reports
  • regional analyses
  • historical datasets
  • commercial analytical products

These outputs contain no identifiable contributor data.

Retention

  • Contact details are retained for the duration of your participation.
  • Individual pricing submissions are retained for 24 months after withdrawal for audit and compliance purposes, then securely deleted.
  • Aggregated and anonymised data may be retained indefinitely.

No Data Sales or Transfers

We do not sell contributor data or transfer it to third parties.

4. Embedded Content

Articles on the Refynix website may include embedded content (e.g., videos, external data visualisations). Embedded content behaves exactly as if you visited the external website directly.

These external sites may:

  • collect data about you
  • use cookies
  • embed third‑party tracking
  • monitor your interaction with the embedded content

We do not control these external systems.

5. Data Retention & Your Rights

Retention

  • Comments and associated metadata are retained indefinitely.
  • User profile information is stored for as long as your account remains active.
  • You may edit or delete your personal information at any time (except your username).

Your Rights

Under the UK GDPR, you have the right to:

  • access your personal data
  • request an exported copy of your data
  • request correction of inaccurate data
  • request deletion of your personal data
  • object to processing based on Legitimate Interests
  • withdraw from communications at any time

Requests can be made via our contact channels.

Legal Exceptions

We may retain certain data where required for:

  • administrative purposes
  • legal obligations
  • security and fraud prevention

Security Auditing

Password reset requests include your IP address for security verification and fraud prevention.

6. Data Processing & Sovereignty

All Refynix data is processed and stored exclusively within the United Kingdom on high‑performance architecture managed by Paragon Consultants.

Sub‑Processors

We only use essential service processors required to:

  • operate the User Portal
  • deliver PDF reports
  • manage authentication
  • check for spam or abuse

All sub‑processors are vetted and meet strict UK data protection standards.

No Data Sales

We do not sell personal data to any third party.

7. Contact

For data protection enquiries, access requests, or rights exercises, please contact us